For patients
What to bring, how insurance works with us, and what a visit will cost.
Before your visit
Five minutes of preparation saves twenty at the desk.
Your health history and consent forms are waiting in the patient portal as soon as you book. Done at home, they take about ten minutes.
Open the patient portal
A photo ID and the card for the plan you want us to bill. If your plan has changed since your last visit, tell us when you book.
It gives us time to check you in, take your vitals and start on time. Running late? Call the clinic and we will do our best to keep your slot.
Names and doses of everything you take, vitamins included. Recent results or scans from other providers help too.
Insurance
We are in network with most major plans, including many marketplace and Medicare Advantage plans.
Copay
Deductible
What you pay each year before your plan starts sharing costs. Until you meet it, you pay your plan’s negotiated rate, usually lower than our self-pay price.
Referrals
Some HMO plans need a referral from your primary care physician before you see a specialist. We can request it for you.
Out of network
We give you an itemized receipt with every code your plan needs, so you can claim back what your out-of-network benefits allow.
A few of the plans we accept
Not sure about your plan? Call us with your member ID and we will check your coverage before you book. (123) 000-0100
Paying for care
Clear prices, whichever way you pay.
Self-pay prices
Every visit has a fixed price, published before you book. Tests or scans ordered during a visit are quoted before they are done.
See every price
HSA and FSA cards
Visits, tests, health checks and most prescriptions qualify. Pay with your HSA or FSA card at the desk or in the portal.
Payment plans
For bills over $500 you can spread the cost over up to twelve months, interest free. Ask at the desk or message our billing team.
Your rights and privacy
Your record belongs to you, and we protect it under HIPAA.
See and download your records in the patient portal, free of charge
Ask us to correct anything you believe is wrong
Choose who can see your information, family members included
Get a Good Faith Estimate of costs before a self-pay visit
Bring someone with you to any appointment
Raise a concern with us, or with the HHS Office for Civil Rights
Not if you pay yourself or your plan is a PPO. Some HMO plans need a referral from your primary care physician first. If yours does, we can request it for you.
In the patient portal, or by calling us. Please give us 24 hours' notice so another patient can take the time.
Yes. You are welcome to bring a family member, friend or caregiver to any appointment, and you can ask for a chaperone for any examination.
Yes, free of charge. Many of our physicians speak a second language, and we can book a medical interpreter in more than 200 languages, including American Sign Language.
Visit notes and results are in the patient portal. For anything else, send a request through the portal and we will reply within five business days.