Questions and answers
Plain answers about booking, insurance, visits and results.
Booking
Primary care usually has openings the same or next day. The average wait for a specialist is three days, and you can see every open time before you book.
Yes. Choose a specialty, physician, clinic or video visit, pick a time and confirm. It takes under a minute, and you can also call us every day from 7am to 10pm.
Not if you pay yourself or have a PPO plan. Some HMO plans need a referral from your primary care physician before you see a specialist, and we can request it for you.
In the patient portal, from the link in your confirmation, or by phone. Please give us 24 hours' notice so another patient can take the time.
We charge $50 when an appointment is missed or canceled with less than 24 hours' notice. We waive it for emergencies and the first time it happens.
Insurance and billing
We are in network with most major commercial plans, many marketplace plans and several Medicare Advantage plans. Call us with your member ID and we will confirm your coverage before you book.
Your plan's copay, which we collect at check-in. If you have not met your deductible yet, you pay your plan's negotiated rate, and we bill your plan for the rest.
You pay our self-pay price and we give you an itemized receipt with every code your plan needs, so you can claim back what your out-of-network benefits allow.
Yes. Visits, tests, health checks and most prescriptions qualify. You can pay with the card at the desk or in the patient portal.
Yes. Bills over $500 can be spread over up to twelve months, interest free. Ask at the desk or message our billing team in the portal.
Visits
A photo ID, your insurance card and a list of the medicines you take. Fill in your health history in the patient portal beforehand and arrive 15 minutes early.
First visits with a physician last at least 30 minutes, and follow-ups 15 to 20. Health checks take from one hour to half a day, depending on the package.
Yes. A family member, friend or caregiver is welcome at any appointment, and you can ask for a chaperone for any examination.
Yes, free of charge, in more than 200 languages including American Sign Language. Let us know when you book.
All five clinics have step-free entrances, elevators and accessible restrooms. Tell us if you need anything else and we will have it ready.
Results and records
In the patient portal. Most lab results arrive within two days and imaging reports within 48 hours, with a note from your physician on what they mean.
Yes. Your physician adds a note to every result, and calls you if anything needs action. You can also book a short follow-up or send a message.
Visit notes and results are in the patient portal. For anything else, send a request through the portal and we will reply within five business days.
Yes, with your written consent. Sign the release form in the portal and tell us where to send them.
Children
From birth. Our pediatricians see newborns, children and teenagers up to 18, at the Upper West Side Children's clinic and in Brooklyn Heights.
Yes, every vaccine on the CDC childhood schedule, plus flu and travel vaccines. We keep a record in the portal you can print for school or camp.
Yes, for rashes, fevers, colds and follow-ups. A parent or guardian needs to be on the call.
Yes. From age 12, part of each visit is between the teenager and the pediatrician alone, as recommended by pediatric guidelines. Parents are told how this works beforehand.